Virginia Mason Memorial consolidates services for patients into one convenient downtown location

Virginia Mason Memorial consolidates services for patients into one convenient downtown location






YAKIMA (Dec. 22, 2016) – Virginia Mason Memorial is relocating three departments serving patients to one centralized location at the hospital’s downtown building, located at 15 W. Yakima Ave. The move will also bring about 200 employees to the downtown core.

Previously, the nonclinical services and business offices – Medical Records, Hospital Business Services and Memorial Physicians Business Services – were housed separately throughout the community.

“After a year of planning and preparation, we are excited to bring our business office and other support service operations to our downtown location,” said Jim Aberle, Virginia Mason Memorial’s chief operating officer. “This new location provides us the opportunity to consolidate services and allows for future growth.  The move will help free up space and parking at the hospital and at our Memorial Physicians administrative building at 3800 Summitview Ave.  We also believe this move is good for both Virginia Mason Memorial and the vitality of downtown Yakima.”

Virginia Mason Memorial purchased the 85,000-square-foot building, once a fruit-packing facility, earlier this year and has been working since then to update and renovate the space.

The services and opening dates, which are staggered, are:

  • Business Services, where patients can pay hospital bills, will open at the new location
    on Jan. 4.

    • The office is moving from 3803 W. Nob Hill Blvd.
    • The phone number remains: 509-575-8255.
    • Patients can also pay hospital bills online at org/payyourbill.
  • Memorial Physicians Business Services, billing for outpatient, most primary care clinics and specialty clinics, opens Jan. 10.
    • The office is moving from 3800 Summitview Ave.
    • The phone number remains 509-972-1140.
    • Patients can also pay these bills at
  • Medical Records, where patients can get copies of their medical records, opens Jan. 16.
    • The office is moving from the hospital’s main campus at 2811 Tieton Drive.
    • The phone number remains 509-575-8082.

Hours of operation at 15 W. Yakima Ave. will be 8 a.m. to 5 p.m. Monday through Friday.

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Tips for walking around on icy/snowy surfaces

Tips for walking around on icy/snowy surfaces

Snow is one thing, but streets, sidewalks and parking lots coated in sheets of ice are another, as we experienced earlier this week! One hospital employee carries kitty litter in her car, not just for tire traction if needed, but to scatter on icy pathways for walking.

That’s just one way to walk safely on slick surfaces. Below are some tips for walking in icy conditions from the Snow & Ice Management Association, a nonprofit group representing the snow removal industry.

  • Wear proper footwear. Wear shoes with heavy treading and a flat bottom that place the entire foot on the surface of the ground.
    Also, you can attach a pair of Yaktrax Walk Traction Cleats to the bottom of any flat shoe or boot. The slip-on cleats, with steel coils, greatly reduce the risk of falls. Find them online for less than $20.
  • Wear things that help you see and be seen. Wear sunglasses so you can see. Also, bright and reflective clothing help you be seen by drivers.
  • Plan ahead. Walk consciously on icy sidewalks and parking lots. Look up to see where the next icy spots are and be aware of any vehicles near you.
  • Listen. Avoid listening to music or talking on the phone while walking in icy or snowy conditions. Pedestrians need to be able to hear approaching traffic or other noises.
  • Anticipate ice. What appears to be wet pavement may be black ice, so approach it with caution. Ice will often appear in the mornings, so be more aware in the early hours.
  • Take steps slowly. When walking down steps, take them slowly and deliberately. Plant your feet in a wide-legged stance securely on each step and be sure to have a firm grip on the handrail.
  • Enter buildings slowly. The floors of buildings may be covered in melted snow and ice, so check the entrance and try to step on any rugs in the doorways.
  • Avoid shortcuts. A shortcut path may be dangerous because it is less likely that snow and ice removal occurred.