Walk Like A Duck
Hello, I’m Becky Teagarden and this is Out & About. And I’m here in the Gift Shop . . . and you know why, it’s the holiday season! There are so many amazing things here in the Gift Shop. This darling book is just one example. You can’t come in here without being tempted. In December, Pam is running specials all month long. Right now it’s Christmas Tree ornaments but you never know, it could be clothes, could be all sorts of goods. Come on down and do your Christmas shopping here and benefit The Memorial Foundation which benefits Yakima.
Here’s a side note: It’s going to be snowy, it’s going to be wet, it’s going to be sloppy. Look out for our patients, but also look out for yourself. If you’re injured, that’s bad and you can’t help and serve others. So what do you do when it’s wet and sloppy outside?
Walk like a duck!
Stay safe out there, come shop in here.
November Spotlight: IV Therapy
Your Safety & Security
Out & About this week: ‘Tis the season for holiday shopping, buying, wrapping and for holiday stealing. I’m here with Sean Chesterfield, Chief of Security at Memorial and we’d like to remind everybody if you have things of value in your car please put them in your trunk and always be sure to lock your car. We don’t want to invite theft.
And speaking of crime and theft and things that could wrong in the night, morning or afternoon we have new trained protection officers on campus. This is Jim, who used to be a Yakima Police Officer and we now have 5 officers here around the clock.
Sean: We knew we needed a higher level of security here at the hospital and now we have armed protection officers and they’re here for your safety and security. We’re also keeping the contract security officers for access control and now we have a higher level of security addressing any instances that may come up.
Becky: If you need them, the officers are easy to spot. They’re the ones in the whitest, white shirts ever. Jim, how do you like it so far?
Jim: I love it. I like working here and came from the Yakima Police Department after 28 years of service there and came to Memorial to do some more work and keep everyone safe.
Becky: Keeping you safe so we can keep Yakima healthy.
Sean: And remember, if you see anything suspicious you can always call our Security line at x7233 (SAFE) and from outside, 494-7233. It’s monitored 24 hours a day.
Much to be thankful for
Becky: And now this week on Out & About, stay tuned for this important and heartfelt message from CEO, Russ Myers.
Russ: It’s always a pleasure and a challenge to follow the Out & About host, Becky. But I’m going to give it a shot.
I wanted to talk today for a few minutes about Thanksgiving and the opportunity that Thanksgiving provides us.
As we work, as we think about our lives, as we think about our challenges ahead, both for Memorial and our community and you as individuals; we think about the stress that it causes at times. At the same time, one of the best things we can do for ourselves is to take a few minutes, take a deep breath, and be grateful and thankful for all that we have. What that does it is that it acknowledges what you have and it gives you that quick break that you need, that we all need from the day-to-day world.
I wanted to talk to you briefly about how important the concept of thankfulness and gratitude really is. And what you’re thankful for actually comes back to you in spades.
I also wanted to thank all of you and our community thanks you as well. You all have been incredible for Memorial and for our patients and for this community for what you provide them – their everyday health care needs. Sometimes in crisis, and sometimes in joy. And what you do on a daily basis, we can’t thank you enough. I wanted to thank you and our Senior Leadership wanted to thank and our Board wanted to thank you for everything that you have done and will continue to do for Memorial and our community
Get to the Gift Shop! We’ve got Memorial jackets, vests and hats for 50% OFF!
Becky: Today on Out & About, we’ve gone phishing with Jeff Yamada. That’s PHISHING.
We’re getting better about knowing how to open our emails and how to trust which ones are good ones and which ones are dangerous. There are people trying to get into the hospital’s information systems through our emails. There’s more to be done.
We now have that big, red warning on our emails that come from outside of our organization — warning us that this may or may not be a good email to open. But you just can’t be careful enough, right Jeff?
Jeff: That’s right. This summer we did a phishing exercise. We sent out 4,500 emails and out of that, 250 employees clicked on the link that would activate the virus and would cause the ransom ware to engage.
So listen to these numbers: We get almost 400,000 emails a month across our organization. 30,000 a month are stopped as possibly dangerous emails.
If you haven’t taken the training in HealthStream, please do. Not only is it helpful but it’s required through December 2016.
Jeff: As we all know, this not only pertains to the hospital but this pertains to your personal emails as well. Because those emails come in from everywhere and go to everybody. So just be aware.
Our New Name! Find what you need at Brand Central
Communications at Virginia Mason Memorial. That’s right, we have a new name! It’s a whole new day and finally it’s here. We’re no longer going with red and Yakima Valley Memorial Hospital (except for our web address, we can’t change that) but otherwise, we are now:
Virginia Mason Memorial
And you don’t need to go to these lengths to use our new brand but we have some tips to help us all have a unified look for our new name.
Our new look is beautiful . . . it’s greens and blues, the colors of mountains and oceans that unite Virginia Mason, Seattle and Virginia Mason Memorial here in Yakima.
We have a new spot on the Intranet called Brand Central — everything you need can be found there. We have so many departments across the Family of Services that we now need a unified look that ties us all together to a larger health care system. It’s very important that you use the standards we’ve created: the brand, the type, the font–those are as easily identifiable as our smile that we give our patients, and the care that we give; it belongs to us.
If you have trouble with any projects, please do not hesitate to contact Communications, that’s why we’re here.
So far you have the lanyard and the cup but really, it means so much more. It’s who we are.
Are you wondering what you can find at Brand Central?
Brand Guide – This tells you how to use our new logo
Market Materials “Cheat Sheet”
Again, give Communications a call if you have a question because we’re happy to help.
Sweet, that was easy. 🙂
Click here for Brand Central >>
United Way helps right here, and here, and here
This week’s Out & About, we really are out and about! We’re in downtown Yakima at The Salvation Army. Why are we at The Salvation Army? We’re in the thick of the United Way Campaign. Fill out your form and turn it in. The Salvation Army is one of the many non-profits that you can help in Yakima County. They do so many good things at The Salvation Army I had to make a list:
They feed the hungry, they have after school programs, they shelter the homeless, they offer spiritual care, addiction rehabilitation, they help lift people out of poverty, there’s disaster relief and the list goes on.
Allison look where we are now? We’re at Persimmon, the YWCA’s new second-hand clothing store. Come on in and get some great clothes to support the YWCA. And what’s another way? You got it! The United Way. The YWCA empowers victims of domestic violence and gets them on the path to a new life.
The 3rd stop on our tour today is Rod’s House in downtown Yakima. It’s a resource center for homeless youth ages 13-24. You can designate that your money goes to help Rod’s House.
Get your forms to HR by Nov. 4th. For every 250 forms returned, one lucky person will win a Memorial Gift Card!
Out And About: Oh, That Autumn Feeling . . .
Oh, That Autumn Feeling . . .
Do you know what time of year it is with all the frost in the air, the chill and the pumpkins out everywhere . . . that’s right, it’s United Way time!
It’s time for the United Way Campaign. United Way helps 1 in 3 people in Yakima County and there are 53 nonprofits in our County that United Way supports; Rod’s House, the YWCA and we can all help. You’ll soon be getting this form and you can choose a payroll deduction or a one -time gift. And even if you can’t donate this year, please fill out the form and give it back to HR because you’ll still be entered to win a gift card (a winner will be chosen for every 250 forms returned).
We’re going to go into Human Resources and talk to somebody who’s very important to this campaign.
Now we’re inside of Human Resources and we’re here with Henri and everyone knows Henri. When you return your campaign form for United Way, we’re all helping Henri who was last year’s Employee Campaign Chair of the Year for Yakima County. Let’s make Henri the queen again!
The campaign starts October 24 and runs through November 4th.
Updates to our Strategic Plan
Check out our new Strategic Plan Diagram
Thank you to everyone who attended an I’M IN over the last couple of weeks. During those I’M INs, we not only talked about our journey with Virginia Mason and the integration but we also showed you a new name and a new brand. And with that brand was a different color scheme.
I want to briefly introduce some of the changes and one of them will be an update of the Strategic Plan diagram that we’ve had on our computer screens. We’ve got a color change; but a couple of things will be happening with that. We used to have a strategic plan identified as the Triple Aim. The Triple Aim being Experience of Care, Community Health, and Cost of Care. The latest information coming out, and I think it’s absolutely right, is that we really need to change the Triple Aim to something now called the Quadruple Aim.
The Quadruple Aim really has People right in the middle of that triangle. What we know is that nothing will happen with our Strategic Plan without having the best people, an engaged group of people really working with Memorial and really working together to implement and create our future.
To learn more about our Quadruple Aim, please refer to the Intranet where there is going to be a blog with a more detailed explanation.
Read the blog here >>
October Spotlight: Transportation & Lift Team
We’re “needling” you!
Calling all employees and volunteers! It’s October and this is the cusp of flu season. And as an employee or volunteer you need to get your flu shot. Today they’re doing it in the child’s playroom at day surgery. There are locations all over the Family of Services between now and the end of October and that’s how long you have to get your flu shot. No cost to you. Just come on down, no appointment needed. To find times and locations, just click the banner on the main page of the Intranet.
I’m in Classroom A today, the 2nd day of the Wellness physicals. It’s easy to do, you can get the link in MEMO last week and you’ll see it this week. It just takes 10 minutes and you can find out all about yourself, health wise. And there could be benefits and incentives for your health plan this year.
Becky: Let’s see who’s here now getting his blood work done. Is there anybody we know?
Becky: Hi Russ! Are you getting checked out?
Russ: I’m getting my finger pricked, my blood pressure and the whole thing.
Becky: Wait until they get to your waist circumference. That’s a lot of fun.
Russ: We’re not measuring that.
Sign up! It’s really easy and it doesn’t take but a minute.
Sign up for your Wellness Incentives here! Use this code: LN5PU
We come to you today to bring you all things Open Enrollment. You can’t put your medical care in the care of the drug store all the time. You really need a doctor and you really need a health plan. Next month, you can get both! You can get a primary care doctor and you get priority access. I’m going to have Travis tell you how.
Travis: Come and talk to us between October 3 – October 14th. There’s more details in MEMO. But, right now you get that priority access so if you do not have a primary care provider or have a primary care provider outside of the Memorial network, come sign up. We’re here to help you.
But wait, there’s more. Open enrollment for the health plan. We have 3 plans to choose from.
Nick: We have 2 new health plans for this year so we’ll have a total of 3 health plans. Memorial Select PPO plan, Memorial High Value Plan and Memorial Health Savings Plan. Fill out the form and select the plan you want. If you don’t turn the form in to HR by October 14th you’ll be automatically enrolled in the PPO plan, which is the most expensive option.
Want to know more? Come to the Benefits Fair on September 30th.
We’ll be there too!
DON’T MISS I’M IN – Hear the latest news!
There’s a lot going on at the hospital this week! Not just at home with the kids going back to school and the holidays coming — we are action-packed at Memorial. Russ and I were out taking a walk this morning talking about everything that’s going on.
One of the things going on is I’M IN where we’re going to talk about everything that’s going on. We’re putting VMPS (Virginia Mason Production System) into play, we’re instituting more cooperation between Virginia Mason and Memorial and you want to hear all about that. And in the end there will be some extra great tchotchkes given out this time. I can’t tell you what they are, I almost did!
Anyway, that’s a hint of what’s to come. You don’t want to miss it. Between September 26th and October 4th.
Come down to the Auditorium and other offsite locations where this guy here is going to tell you what’s going on.
Be there, the speaker is great. 🙂
Out & About WE RECYCLE! KNOW WHERE TO THROW
Why am I standing in this recycling can? I’m standing in the can because I can, and it should be filled with paper; newspapers, papers off the printer – all these go in the recycle can! Why am I standing by these guys? Because they’re holding the other recycling bins for plastic bottles and mixed paper. You have to read a little bit . . . all the recycling bins at the hospital are blue.
Now we’re going to talk to the man, Juan. He’s in charge or going around and picking up all of our recyclables and he’s been doing it for two months.
Juan, are we getting the hang of this?
We are getting the hang of it but we need to make sure that we’re not putting garbage in these bins. We only want recyclables; papers, bottles and cans. Garbage goes to the landfill, not in our recycling bins.
Not only do we accept bottles in this bin, we also accept cans.
And for your secret paper (sensitive information) we have a locked shredder bin. The shedder man comes and turns it into tiny pieces of paper that are then recycled. Win, win.
KNOW WHERE TO THROW!
Our 1st RPIW – Reliable Medication Delivery; Right time, right place
Becky: Standing the hospital’s birch forest today because we have something exciting. With Virginia Mason come many benefits — Virginia Mason Production System (VMPS). What is that? It’s a better, more streamlined way to serve patients; it’s all about patients. How can we do that better? How can we stop doing things just for doing things sake? This should make employees happy as well.
How do we do this (improve processes and remove waste)? We do this with a Rapid Process Improvement Workshop (RPIW). That’s where staffers take time off from their normal jobs to concentrate on improving systems for 5 full days.
Our first RPIW is Reliable Medication Deliver; Right time, right place. All of our RPIWs have an executive sponsor and the first one is our kahuna himself, CEO Russ Myers.
Let’s go talk to the people who are about to embark on the RPIW.
Heather: As part of our RPIW, we started off with our value stream map. The Pharmacy and nursing personnel, together, worked on this value stream map to identify where our opportunities are, which are the bursts above our value stream and how we were going to do our work that week for our RPIW.
Lisa: We’re really excited about this. We have input from nursing and we’re doing this trial on the 3rd floor. We have a lot of opportunities for improvement and we’re excited about this process.
Meagan: Come find out what we learned after our week of hard work on September 16th at 11:30am in the Auditorium.
Becky: With VMPS comes a whole, new vocabulary. And this RPIW has a lot to do with GENBA.
VMPS Word of the Week — GENBA
Karissa: A GENBA is where the work is being done.
Our 1st RPIW will run the week of September 12th and ends with the Friday Report Out on September 16th at 11:30am in the Auditorium. See you there!
60 Seconds With Russ: Virginia Mason Production System? What’s that?
When Memorial was going through the process of deciding who our strategic partner would be in the future, we chose Virginia Mason. We chose Virginia Mason a number of reasons. One of the reasons we chose Virginia Mason is because they mastered something that’s very important in health care. And they use something called the Virginia Mason Production System (VMPS) and they’ve been doing it for 16 years. The VMPS is really a lean methodology modeled after the Toyota Production System. We’ll be explaining this in more detail a little bit later on.
The system is strategically vital for us. What it does is it helps drive out variation in all of our processes. And when you think about our strategic plan, it affects every element of our plan. It allows us to provide products with higher quality and services with higher quality with reduced variation in practice. It also enhances staff satisfaction so that when you come and do your job every day you know what you’re going to be doing and much of the details are spelled out. You as a staff member are the ones that help determine that. We’re going to be initiating the VMPS in the near future. I’d like to introduce Jim Aberle, our Chief Operating Officer for Memorial hospital, who’s really been doing much of the work to bring the VMPS to Memorial and I’m going to ask Jim to explain it in a little more detail.
The Virginia Mason Production System is a management system that is built on the tenets of continuous process improvement, elimination of waste and striving for zero defects. VMPS is a commitment to excellence as we strive to improve our processes.
VMPS is in alignment with our Values as an organization. The foundation of VMPS is RESPECT and TEAMWORK. We want to honor the work that you do every day. You are doing the work and you are closest to the work and you have the most information on how we could improve the work that you do. Of course, it’s about TEAM. Everything in health care is about the team and as we bring people together to look at processes across departments it will take TEAMWORK in order to achieve those results. When we do that, the other Values are going to come into fruition. We’ll have quality, we’ll be able to improve our experience of care and we’ll be innovative. And as we improve our quality we’ll be good stewards of our resources.
As Russ indicated, we are moving full force in implementing VMPS. We’ve started training select staff on the principles of VMPS and we’ve selected some of our first process improvement areas. We will be focusing on a Rapid Process Improvement Workshop (RPIW) on our medication management process and that will happen in September.
Our VMPS journey has begun. We are moving rapidly in implementing VMPS and there is much to learn. It will be a personal learning journey and an organizational learning journey. Stay tuned, there’s more to come and soon you’ll find more information posted on the Intranet.
September Department Spotlight: Grounds Crew Department
The AMAZING Grounds Crew is our featured department for September!
Keep reading (and watch Becky’s out and about video) to learn more about them!
- The Grounds Crew covers both the Hospital AND the off-site locations!
- They work year round-rain/shine/snow!
- The team is small but mighty! Only five staff – one of whom is seasonal!
- The Cottage alone is 5 acres! They cover tens of acres weekly!
- They divide and conquer- each team member has a designated area and duty.
- They tend to the Garden as well!
- The Crew is established- their Lead has been with us since 2005!
Today we’re Out & About at a place and I’m with a guy I’ve wanted to talk to ever since I started at Memorial. I’m talking to Ivan Ramirez and Eugene (Garcia). These are the guys that work on the beautiful pots.
Becky: How do you guys do it?
Ivan: We pretty much water every day, we feed them and dead head them. There’s a little irrigation system that we put in. Water every day pretty much.
Becky: You do dead head? Oh, darn it! I thought you were going to tell me I didn’t have to dead head. And the secret ingredient is the potato vine, right?
Ivan: The potato vine makes it look nice and they also like a lot of sun.
Becky: What do you fertilize with?
Ivan: We use Bayer Rose Food.
Becky: Okay, so it’s Rose Food for petunias and verbenas. You’re talking to a plan knuckle-head here.
Becky: The secret? Water every day! Do you water twice a day when it’s really hot?
Ivan: No, just every day.
Becky: Okay, that’s the secret. You got it right from the source.
Parking Lot Safety
Today’s Out & About is about a very serious subject: Parking Lot Safety. We’re out and about with Becky and we’re out in the parking lot today. Why ever would we be here? We’re here to talk about parking lot safety.
I know sometimes you’re worried about getting to work late and your mind is on fifty other things. Maybe what you fed the kids for breakfast or who you’re going to help in the hospital. Pay attention when you pull into the parking lot. We had a pedestrian almost hit by a motorist last week, two employees got in a wreck on 28th, and there have been numerous fender benders. Especially with the construction, let’s all just stop, and pause.
Creep along at 2-3 miles per hour. You’re here already. Let’s help and heal, not hurt.
60 Seconds With Russ: How’s it going with CPOE
Hi everybody, I’d like to reintroduce you to our CEO, Russ Myers. Russ has an important message for you today. Take it away, sir.
How’s it going with CPOE?
Hi everybody, I’d like to reintroduce you to our CEO, Russ Myers. Russ has an important message for you today. Take it away, sir.
Russ: I’m back for a couple of seconds and then, who knows, what happens after that. Rebecca has been amazing over these last few weeks. Today I want to talk briefly about Computerized Provider Order Entry (CPOE). As many of you know, we went “live” August 1st with the goal of 100% participation in what we call CPOE. It’s been great and it’s gone very well. I want to congratulate everybody and all of our providers and all of our staff who are really supporting this.
Carl: We are in day 3 of CPOE. And it’s going really well. Some of my colleagues have been doing this exclusively for the last 2 years and haven’t touched pen to paper to write an order and are wondering why it’s taking so long for some of our colleagues to get there. The last 2 days have really been a non-event. Like Y2K, like ICD-10 it’s pretty natural. Many of us have been using our smart phones to order things from Amazon and we’ve been using our computers at home so this really is a natural process. It’s safer, it’s legible and makes things happen faster for our patients. It’s really reducing medical errors rate, it’s making things better for all of us and we’re successful. I want to congratulate everybody. When you get called in the middle of the night for something for one of your patients, get up and log on to your computer and put in the orders. Make it safer, work together with your team and celebrate our successes. We’ll keep getting better. We’ll keep asking you to do a little bit more. Congratulations for all of the hard work and all of the good things you’re doing.
You Don’t Feel Well. Now What?
So you work at Memorial and you don’t feel well. Where are you going to go? Inspire Health on it’s new floor (2nd floor) Suite 210 in West Pavilion 1. They’re open 9-4:30pm, Monday – Thursday and 9-Noon on Friday – with a small break for lunch. So get yourself a time slot and get on over. This is for you and all your family members on Memorial’s health plan.
Inspire Health isn’t open? And let’s say your wife has the fuzzy end of a Q-Tip stuck in her ear like what happened to a Senior Leader at the hospital recently. Get thee off to HealthyNow. Four (4) clinics around the Valley – 7am – 7pm, Monday – Saturday. Go to www.healthynowclinic.com and get yourself a time slot.
Let’s face it, being sick is inconvenient. Maybe you’re not getting sick between 7am and 7pm, Monday -Saturday. How rude. What are you going to do? MDLive. It’s 24 hours/7 days a week, doctors and nurses are waiting there to talk to you and treat you. They can prescribe if you need it. We had this happen to another Senior Leader here and this Senior Leader’s daughter swallowed a dime at 11pm at night. Now MDLive cannot reach through the computer and pull the dime out of the girl’s throat but they did tell this Senior Leader that they didn’t need to go to the ED, that everything was fine and would all come out in the wash. That kind of comfort is what you need. What you want to do is go to MDLive.com/YVMH and register before you need them. That way you’re set to go.
Russ asked me to ask “How’s that employee and physician engagement survey going?” Fill it out, you only have 2 weeks left til August 8th. Is everything peachy for you? Let them know. Is everything not quite up to snuff and you’d like to see improvements? This is your chance. Speak out, they want to know.